Self-service Knowledge Base
for your customers

Group related articles into categories (e.g. Getting Started, Billing, Integrations) with optional subcategories for deeper organization. Each category gets its own icon, description, and landing page on the public help center.

Create as many articles as you need with no limits. Each article has a title, slug, category, author, tags, and a publish/draft status. Draft articles are hidden from the public until you're ready to publish.

Reorder articles within a category and reorder categories themselves by dragging. The help center reflects the new order immediately — no saving or publishing step required.

Tag articles with keywords to surface them in multiple search paths. Related articles are suggested automatically at the bottom of each page based on shared tags — keeping customers engaged and reducing exit-to-support rates.

A clean, block-based editor with support for headings, paragraphs, bold, italic, links, bullet and numbered lists, and blockquotes. Everything formats automatically — no HTML required.

Upload and embed images and screenshots directly in articles. Resize inline, add captions, and use alt text for accessibility. Images are stored on the CDN — fast loading globally.

Insert syntax-highlighted code blocks for technical documentation. Supports multiple languages (JavaScript, PHP, Python, bash, and more). A one-click copy button appears on hover so readers can grab the code instantly.

Insert structured tables for comparison content, pricing overviews, feature lists, and data-heavy documentation. Rows and columns can be added or removed at any time after creation.

Paste a YouTube or Vimeo URL and it embeds as a responsive player inside the article. Video walkthroughs reduce support tickets more than text alone — customers follow along visually.

Insert colored callout boxes (info, warning, tip, danger) to highlight important notes, caveats, and prerequisites. Readers spot critical information even when skimming.

A prominent search bar on the help center homepage searches across all article titles, body content, and tags simultaneously. Results appear as the customer types — no submit button needed.

Long articles automatically generate a sticky table of contents from heading levels. Readers jump to the relevant section instead of scrolling — especially useful for setup guides and API documentation.

Agents can search the knowledge base and share article links directly inside live chat conversations. A "Suggested articles" panel appears in the chat inbox based on keywords in the visitor's message — reducing the time agents spend typing the same explanations.

Serve your help center on your own domain — e.g. help.yourcompany.com. Full HTTPS included. Customers stay within your brand experience from the first search to the last article.

Upload your logo, set header background color, and choose your primary brand color for buttons and links. The help center inherits your visual identity — visitors wouldn't know it's built on Pivlu Desk.

Make your knowledge base fully public, private (accessible only to logged-in users), or password-protected for specific client portals and internal team documentation. Switch visibility per-category or for the entire base.

Every article gets a clean, customizable URL slug, meta title, and meta description. Article content is server-rendered for full Google indexability. A well-documented help center drives organic traffic for long-tail "how to" queries.

See how many times each article was viewed, and how that changes over time. Spot high-traffic articles that need to stay up-to-date and low-traffic articles that may need better titles or discoverability.

At the bottom of each article, readers can rate whether it was helpful. Thumbs up/down with optional comment. Articles with low ratings surface as improvement priorities in your content dashboard.

Track search queries that returned no results. The most common failed searches directly tell you what documentation is missing. Use this list to prioritize new articles that will immediately reduce ticket volume.